Account and Data Deletion

HealthVault Family is owned and operated by Bhavya Enterprises, a partnership firm registered in India.

How deletion works: after you confirm a deletion request, your account is deactivated immediately. During the 60-day pending period, the account is available only in read-only mode so you can download or remove existing data. You cannot add new data or make further changes. Unless you cancel the request through authenticated contact with support, all user-linked data is deleted after 60 days.

Request deletion

To request deletion, send an email from the address associated with your HealthVault Family account to legal@healthvaultfamily.com. Include your account email address and the words Account and data deletion request in the subject line.

For technical assistance with the request, contact support@healthvaultfamily.com. We will verify the requester before processing the request.

Cancel a pending request

You may cancel a pending deletion request before the 60-day deletion date by contacting support@healthvaultfamily.com from the verified account email. Cancellation is subject to account-holder verification.

Data covered

Deletion covers the account, family profiles, uploaded health documents, prescriptions, laboratory reports, health readings, medication reminders, emergency information, appointments, insurance information, AI/OCR results and history, sharing records, notifications, preferences, and other user-linked content. Narrowly defined records may be retained where required for legal, security, fraud-prevention, accounting, or transaction purposes.

Business contact

Bhavya Enterprises
G2, Building C3, Tulsi Vihar, Gokul Nagari, Khadakpada, Kalyan West, Thane, Maharashtra – 421301, India
Phone: +91 8070907050